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SATISFACTION GUARANTEE

Thank you for shopping Ornament Plus.  We are pleased that you have chosen to shop your personalized ornaments and gifts from our store. 

We want you to be happy with your item. Personalization Samples throughout the site show the writing style and embellishments used to personalize your order. Labels placed on the ornaments serve as a guide for where personalization may be placed, and the type does not represent the writing style. Or course, if the personalization required does not fit well in the location specified, we will personalize your gift so that it looks great. We have talented artists that have personalized ornaments for years so you can be assured that your special gift is in great hands and fingers! 

For More Personalization Information, click here.From our shop to your home, your items will be carefully personalized and delivered to ensure your satisfaction. Your satisfaction is so important to us and our ornaments are personalized by hand, so each will be unique to your exact order, with spelling, will be confirmed to ensure your specifications. If you are not satisfied with your product, we will do everything to make it right!

We guarantee our personalized ornaments to be free of manufacturing defects. If there is a quality issue with your order, you may return for a prompt exchange for the same item, or replace with another item. Personalized items cannot be accepted for return, unless there is a manufacturing defect.

We understand that mistakes do happen. So, please review your information before submitting your order. While we do avidly check and email customers if we question that an order may be incorrectly completed, we do ask that you check your submission. Check your spelling, dates, and names carefully. No cancellations are accepted once orders have been personalized.

In the event that you made an error, we will gladly redo your ornament free of charge. Of course, if we have made a mistake, we will replace your ornament immediately and at no charge.

Our Cordial Guarantee

Quite simply, we offer the best prices; value, shipping, and customer service anywhere. At OrnamentPlus.com, and The Christmas Vacation Shop of Bar Harbor, Maine, it is our mission to offer you a wonderful selection of quality, unique Personalized Ornaments, Personalized Holiday Gifts, and exceptional customer service at a great price!

Return Policy

We guarantee our personalized ornaments and holiday gifts to be free of manufacturing defects. If there is a quality issue with your order, you may return for aprompt exchange for the same item, or similar item. Personalized items cannot be accepted for return, unless there is a manufacturing defect.